Week one- Gordon

In my personal development plan i said that i would like to be able to develop the skill of great customer service skills i want to improve this skills as its an essential skill that is needed in my carer as an IT support technician since i will be talking to a lot of people on a daily basis which means that i need to be able to have the best communication skills i can possibly have to give my customers a great experience and also prove to my employer that i can talk to people without any problems. I am already using this skills as i currently work as a customer service assistant at burger king and i work at the front of the shop on the till which revolves around talking to customers 24/7. I will meet the target of when i wanted to achieve this skill as i am using it everyday.